I think the majority of us had ours sorted in a couple of days tops. I hope someone is looking at this that can get something done for you fast.
I've also escalated your ticket so that our team can make sure your ticket is resolved as soon as possible, please keep an eye on your email as they will let you know as soon as this has been fixed.
In addition to reply emails, you can use the view my cases portal on their support page to check your ticket status.
I have repeatedly checked the case on the page and NO response from customer service in an extended period. No way to escalate. You drop into a black hole with no way to see a status. I wish LastPass would offer a trigger to automatically escalate cases that have no employee activity for x days.
@RachelO, thanks for the help! Please ask management to review my case and come up with a way to prevent the black hole again.
After upgrading from Free to Premium account, my account shows that I was charged for Premium but account status shows "Inactive". I'm also showing that my account is still "Free".
I tried to open a support ticket per the article to search for solution and then click on Contact Us but there's no Contact Us option. How do I get this resolved?
I see that your support ticket from yesterday (March 3) was submitted successfully and hopefully you've received the email your support rep sent to you yesterday as well. Please keep an eye on your email as this is how your support representative will keep you updated once this has been resolved for your account.