After upgrading from Free to Premium account, my account shows that I was charged for Premium but account status shows "Inactive". I'm also showing that my account is still "Free".
I tried to open a support ticket per the article to search for solution and then click on Contact Us but there's no Contact Us option. How do I get this resolved?
I see that your support ticket from yesterday (March 3) was submitted successfully and hopefully you've received the email your support rep sent to you yesterday as well. Please keep an eye on your email as this is how your support representative will keep you updated once this has been resolved for your account.
According to the reminder , I already payed 36 $ via google account on 19 Feb 2021 in order to upgrade my account ( ) to the premium one but unfortunately still free account till now ,
Any idea how can i fix this issue .
I've been round all the houses and used all the email address I can, but still no response from LogMeIn.
If anyone is monitoring this forum, could they please get in comms?
We've done a refresh on your account, could you try logging out and logging back in to LastPass to see if your Premium is now showing correctly?