cancel
Showing results for 
Search instead for 
Did you mean: 
Franky_B
New Contributor

Re: Premium Status Inactive after purchase

Thank you,
all data exported and safe.
.. 03.02.2021
For me it's all okay now. The support helps me and now I'm on premium
PlasmanUK
New Contributor

Billing

My credit card Account and Lasspass user interface both says that i have been charged recently for membership but my account status says its in free mode! I could pay again to upgrade to premium for an additional cost but i am not willing to do this as you have already been paid for my membership on 27/02/21 and yes i am logging in with the correct email address.

PlasmanUK
New Contributor

Re: Billing

forgot to mention to add insult to injury i have created tickets, sent screen shots of proof that you have taken money from my account but no one is responding or should i say everyone appears to be avoiding this issue apart from one agent that says there is no credit on the account which is a total lie as i have provided documented evidence that says different.

Ahmedhh
New Contributor

UPGRADE TO PREMIUM - Payed 36 $ via google account with no changed

Dears,

 

According to the reminder , I already payed 36 $ via google account on 19 Feb 2021 in order to upgrade my account ( ) to the premium one but unfortunately still free account till now ,

Any idea how can i fix this issue .

 

 

GlennD
LogMeIn Manager

Re: UPGRADE TO PREMIUM - Payed 36 $ via google account with no changed

Hi @Ahmedhh 

 

If you open a ticket through the support site they will take correct this for you.

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
wildmercury
New Contributor

Paid for Premium but still showing as Free user

I've been round all the houses and used all the email address I can, but still no response from LogMeIn. 

If anyone is monitoring this forum, could they please get in comms?

wildmercury
New Contributor

Re: Account downgraded to Free after successful Premium payment on 2/24/2021, no response from suppo

The invoice/receipt is even listed in the payment history.
RachelO
LogMeIn Contributor

Re: Account downgraded to Free after successful Premium payment on 2/24/2021, no response from suppo

Hello @wildmercury,

 

We've done a refresh on your account, could you try logging out and logging back in to LastPass to see if your Premium is now showing correctly?




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
wildmercury
New Contributor

Re: Account downgraded to Free after successful Premium payment on 2/24/2021, no response from suppo

Thanks @RachelO. Premium now showing. Hope it sticks this time!

blablatj
New Contributor

Paid for premium but still says I need to upgrade.

I paid for premium but my account is still saying I have the free account and it is using up my swaps from mobile to desktop.

I have raised a support ticket over 24 hours ago but still haven't had any response.

Not sure what else I can do.