My credit card Account and Lasspass user interface both says that i have been charged recently for membership but my account status says its in free mode! I could pay again to upgrade to premium for an additional cost but i am not willing to do this as you have already been paid for my membership on 27/02/21 and yes i am logging in with the correct email address.
forgot to mention to add insult to injury i have created tickets, sent screen shots of proof that you have taken money from my account but no one is responding or should i say everyone appears to be avoiding this issue apart from one agent that says there is no credit on the account which is a total lie as i have provided documented evidence that says different.
According to the reminder , I already payed 36 $ via google account on 19 Feb 2021 in order to upgrade my account ( ) to the premium one but unfortunately still free account till now ,
Any idea how can i fix this issue .
If you open a ticket through the support site they will take correct this for you.
I've been round all the houses and used all the email address I can, but still no response from LogMeIn.
If anyone is monitoring this forum, could they please get in comms?
We've done a refresh on your account, could you try logging out and logging back in to LastPass to see if your Premium is now showing correctly?
Thanks @RachelO. Premium now showing. Hope it sticks this time!