cancel
Showing results for 
Search instead for 
Did you mean: 
captainburks
New Contributor

Re: Paid for premium but still says I need to upgrade.

I too am having this issue and have not had any comment/email/help from LastPass or LogMeIn - just about request a credit as they can not deliver a working product and move on to DashLane.

captainburks
New Contributor

Re: Billing

same results for me as well.

RachelO
LogMeIn Contributor

Re: Paid for premium but still says I need to upgrade.

Hi @blablatj,

 

I see that your support case has been received by our team and assigned to a support rep today, who should be reaching out to you soon with a resolution or next steps to take. 

 




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
Rafelo
New Contributor

Re: iTunes payments but no change in account status?

I’m having the same problem as this user. I submitted a ticket as you described. But have not received a response. Because I’m supposedly a “free user”, even though I’m actually paying; I’m essentially only entitled to community support (given your recent changes). Your help is much appreciated; and I really hope you guys are looking into doing something about this issue which is clearly recurring. You are on the brink of losing many users because of your recent posture with free accounts. Maybe you don’t care about them since they are technically “free”, except in my case, and I’m sure the case of many others they are not.
RachelO
LogMeIn Contributor

Re: iTunes payments but no change in account status?

Hi @Rafelo,

 

I see that your support ticket from March 22 has been received by our support team and has been assigned to a representative, and you should hear back with an update or resolution via email soon.




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
itsmekirill
New Contributor

Bought premium 3 weeks ago, account still shows up as free

I should've known better than to give my money to your new private equity vulture owners, but since I already did, why is my account still showing up as free three weeks after I paid for an annual subscription? I went to log in on my phone just now and it's telling me I have 3 device switches left. Give me a refund.

Krim
New Contributor

Re: Bought premium 3 weeks ago, account still shows up as free

I have the same problem, Tried sending an email but no replies so far.
Krim
New Contributor

Re: Account downgraded to Free after successful Premium payment on 2/24/2021, no response from suppo

Could I also get help with this? Having the same problem.
RachelO
LogMeIn Contributor

Re: Account downgraded to Free after successful Premium payment on 2/24/2021, no response from suppo

Hi @Krim,

 

We've also done a refresh on your account, could you log out then log back in to LastPass to make sure your Premium status is showing correctly?




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
RachelO
LogMeIn Contributor

Re: Bought premium 3 weeks ago, account still shows up as free

Hi @itsmekirill,

 

We've done a refresh on your account as well, could you log out and log back in to LastPass to see if your Premium status is showing correctly?




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!