I’m having the same problem as this user. I submitted a ticket as you described. But have not received a response. Because I’m supposedly a “free user”, even though I’m actually paying; I’m essentially only entitled to community support (given your recent changes). Your help is much appreciated; and I really hope you guys are looking into doing something about this issue which is clearly recurring. You are on the brink of losing many users because of your recent posture with free accounts. Maybe you don’t care about them since they are technically “free”, except in my case, and I’m sure the case of many others they are not.
