Account downgraded to Free after successful Premium payment on 2/24/2021, no response from suppo

[Krim]

Working now, thank you!

[itsmekirill]

@RachelO  I want my payment refunded, I will be taking my business elsewhere.

[itsmekirill]

Since you are ignoring my request for a refund after I did not receive the service I paid for for 3 weeks, I have initiated a chargeback with my credit card company.

[Kheops21]

Hello same problem for but i am still waiting for a reply of the support (ticket opened on Monday). This is totally not acceptable. I am a Premium member since 2019 and. Ow recognized as a free one whereas my subscription has been renewed by the AppStore in February!

[LJamesJohnson]

I have been waiting almost two weeks to get this resolved, and this is the second time this happened in 6 months. I"m about done with this dysfunction. Am research alternatives.

[RachelO]

Hi @Kheops21 and @LJamesJohnson,

I've looked at your cases and it looks as though there was an issue with the Apple App store purchase not syncing correctly to our system, which will need to be resolved by our billing team. I've reached out to your assigned support representatives directly as well to ask them to give you an update as soon as possible via email.

[kcking]

I have the exact same issue which I reported to support. After going back and forth, I have not heard from them for several days. Case # 15058379  - can anyone help?

[RachelO]

Hi @kcking,

I saw that there was an expired Enterprise trial still showing on your account, which could be causing this issue. I've removed that expired trial, could you try logging out and logging back in to LastPass to see if your Premium status is now showing correctly?

[kcking]

Rachel, that was the solution! The issue is fixed now, thx so much!

[jcharlesmith]

Glenn when are these issues going to be resolved?  Looking through the discussion topics really concerns me that LogMeIn is not going to be able to keep my information safe if they cannot even figure out how to convert a users account to premium after that user purchases it.  I can't even buy the premium or get help doing it from some astonishing reason.