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beardman
New Contributor

Re: LastPass won't recognize my premium status

I have an open ticket.  I have know sent a screen capture of the following items; itunes account screen, bank account payment, itunes receipt.  I have still yet to have this resolved.  Any help is appreciated.

GlennD
LogMeIn Manager

Re: LastPass won't recognize my premium status

Hi @beardman, I see that support replied to you this morning and your ticket is being processed so a resolution should be coming shortly.
Glenn is a member of the LogMeIn Community Care Team.

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Blesk
New Contributor

Lastpass pemium paid but still being a free user

I have quite an issue with lastpass billing. I had premium plan via apple pay for a year when I receiver lastpass notification of plan expiring after which I paid via credit card. I did not realize there is an apple subscription going on, so the plan got paid second time and I asked apple for refund of this. I have been downgraded to free after some time and then I paid again via apple. I had to open a ticket in lastpass after which they upgraded me back to premium, but after few days I’m free again. On top of that, there is nowhere in account settings where I can see my past transactions. Anyone had similar problem? I mean, for me this creates a trust issue with the service 😞
RachelO
LogMeIn Contributor

Re: Lastpass pemium paid but still being a free user

Hi @Blesk,

 

I see that your support representative has received your incoming message from today, and will work with the billing team to fix this issue for you ASAP. Please keep an eye on your email as this is how they will let you know once this has been fixed or with next steps.




RachelO is a member of the LogMeIn Community Care Team.

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beardman
New Contributor

Re: LastPass won't recognize my premium status

@GlennD
My account renewed via iTunes and is now again listed as the free version. Please let me know how this can be fixed.
RachelO
LogMeIn Contributor

Re: LastPass won't recognize my premium status

Hi @beardman,

 

Sorry for delay in response from the support team. I've updated your active case to ask your support representative to reach out to you as soon as possible with a resolution as this is something the billing team will need to fix. Please keep an eye on your email as this is how they will reach out with a resolution.




RachelO is a member of the LogMeIn Community Care Team.

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beardman
New Contributor

Re: LastPass won't recognize my premium status

@RachelO 

Still no update??

 

Joel Weinstein

RachelO
LogMeIn Contributor

Re: LastPass won't recognize my premium status

Hi @beardman,

 

We've escalated your support ticket so that you should get a response as soon as possible. Please keep an eye on your email as this is how any updates will be sent to you.




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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beardman
New Contributor

Re: LastPass won't recognize my premium status

@RachelO
They’ve resolved this. Thank you.