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MikeN03
New Contributor

Recovery with FaceID

I always use FaceID to login to my LastPass account on my iPhone. I have had this account for years and at this point, I have no idea what the master password is. Last week, I went to access LastPass and it was requiring me to enter my email and password, no FaceID. As previously mentioned, I no longer remember what the master password is. I know this is my mistake. However, there is a recovery process where you use FaceID. I choose that option, my FaceID is accepted and then I just have a message on my phone that says "Your account is being recovered......" with a spinning circle.  2 hours later and no progress. The circle continues to spin and the same message remains on the screen. 

 

Does anyone have any ideas on how to proceed or get in touch with a tech resource?