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ZL
New Contributor

Rescan QR code with LastPass Authenticator

I had to reset my account due to a forgotten master password. Since everything should gone then in the vault I als deleted the entry I had activated from the LastPass Authenticator App.

 

After reactivating the account I'm now stuck to re-scan the QR code because I just can't find it in the settings.

 

A did stumble upon this article already: https://community.logmein.com/t5/LastPass-Support-Discussions/Can-t-find-QR-code/m-p/258318/thread-i...

 

But since I'm using a company account which enforces 2FA I can't deactivate it to start the process all over again. I can use the account/vault by using a SMS-based code, but I simply can't believe there is no way to just re-scan your QR code again. What if the phone gets lost without the cloud backup? You are pretty much locked out of your account then.

3 REPLIES 3
GlennD
LogMeIn Manager

Re: Rescan QR code with LastPass Authenticator

Hi @ZL 

 

Please review this support article: I lost my phone! How do I disable multifactor authentication for LastPass?

 

Glenn is a member of the LogMeIn Community Care Team.

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ZL
New Contributor

Re: Rescan QR code with LastPass Authenticator

Hi @GlennD ,

 

I actually read the article you mentioned before. Unfortunately I don't get the option mentioned in the article ("I have lost my....."). It it simply not shown. I guess that is also because of the company account that prevents me from disabling 2FA. Or ist is because I still have SMS as backup here.

GlennD
LogMeIn Manager

Re: Rescan QR code with LastPass Authenticator

@ZL  In that case you will need to contact the Admin of your Business account and they can disable it for you.

 

Glenn is a member of the LogMeIn Community Care Team.

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