this is the second time I have run into an issue with two factor authentication and it presented itself the same way. I try to login on a new device (I no longer can get the old device to boot) and I put my SIM card in and can confirm that I receive text/calls from other numbers. However, when I try to get an SMS code or a call to my phone, I never get a call or SMS. I would love to confirm the phone number that is being used, even if it is just the last (4) digits but I cannot seem to find a way to do that without getting into the vault.
Solved! Go to Solution.
I'm sorry about the recent SMS failures.
If you're still experiencing difficulty, we can help investigate further. Please click my Community name to send a private message with your phone number, location, LastPass email address, and telecom provider.
I'm locked out of my LastPass account I remember my username and master password, however, when I try to log in it takes me to complete multifactor authentication and when I click 'Send me an SMS passcode' I do see a message that SMS has been sent but I never receive the SMS.
If I click the 'Call Me' option I get this error: Multifactor authentication failed!
I think I had the authenticator app set up on my phone but I recently changed my phone and I don't have access to my previous phone anymore to use the code from the app.
I need help. I have two authenication set up. I want to get into my account but SMS code wont send to my phone. How can I fix this?
Error:Multifactor authentication failed!Dismiss
impossible de recevoir le code sms depuis la Guadeloupe.
Est-ce que quelqu'un a eu un retour? Car je vois que beaucoup ne recoive pas le code.
impossible to receive the sms code from Guadeloupe.
Has anyone had any feedback? Because I see that many do not receive the code.
Not receiving SMS passcode and call in Pakistan
I have been trying for several days and sms passcode / 2fa call are not coming to my phone in Pakistan. This used to work fine
Also when trying to open a support ticket it does not allow me to select Pakistan phone
Hi @Shahidullislam - thank you for the question and sorry for the frustration.
We have a few troubleshooting tips if you are not receiving SMS codes from LastPass: https://support.lastpass.com/help/i-did-not-receive-an-sms-message-from-lastpass-what-do-i-do
If these do not work, you may need to recover your account. Please find the instructions here: https://support.lastpass.com/help/recover-your-lost-master-password-lp020010
Let me know if these help!
Bonjour @Yannick-971 - thank you for your question and sorry for any frustration. Please refer to this support article for common troubleshooting tips for why you may not be receiving a SMS code: https://support.lastpass.com/help/i-did-not-receive-an-sms-message-from-lastpass-what-do-i-do
Let me know if this helps!