SMS code and call not working

[brownsage]

this is the second time I have run into an issue with two factor authentication and it presented itself the same way. I try to login on a new device (I no longer can get the old device to boot) and I put my SIM card in and can confirm that I receive text/calls from other numbers. However, when I try to get an SMS code or a call to my phone, I never get a call or SMS. I would love to confirm the phone number that is being used, even if it is just the last (4) digits but I cannot seem to find a way to do that without getting into the vault.

[brownsage]

is it possible to confirm my identity manually and temporarily disable the SMS verification so I can get into the vault? That was what I did last time this happened and it was the only way.

[adnan90]

I'm locked out of my LastPass account I remember my username and master password, however, when I try to log in it takes me to complete multifactor authentication and when I click 'Send me an SMS passcode' I do see a message that SMS has been sent but I never receive the SMS.

If I click the 'Call Me' option I get this error: Multifactor authentication failed! 
Screenshot: https://www.screencast.com/t/mhUeWd3L

I think I had the authenticator app set up on my phone but I recently changed my phone and I don't have access to my previous phone anymore to use the code from the app.

[adnan90]

Kudos to LastPass support for resolving this so quickly. They disabled the MFA on my account and I was able to log in.

[Shahidullislam]

I need help. I have two authenication set up. I want to get into my account but SMS code wont send to my phone. How can I fix this?

Error:Multifactor authentication failed!Dismiss

Any advise?

[Yannick-971]

Bonjour,
impossible de recevoir le code sms depuis la Guadeloupe.
Est-ce que quelqu'un a eu un retour? Car je vois que beaucoup ne recoive pas le code.

Hello,
impossible to receive the sms code from Guadeloupe.
Has anyone had any feedback? Because I see that many do not receive the code.

[nabeel1]

Not receiving SMS passcode and call in Pakistan

I have been trying for several days and sms passcode / 2fa call are not coming to my phone in Pakistan. This used to work fine

Also when trying to open a support ticket it does not allow me to select Pakistan phone

[Rebecca_S]

Hi @Shahidullislam - thank you for the question and sorry for the frustration.

We have a few troubleshooting tips if you are not receiving SMS codes from LastPass: https://support.lastpass.com/help/i-did-not-receive-an-sms-message-from-lastpass-what-do-i-do

If these do not work, you may need to recover your account. Please find the instructions here: https://support.lastpass.com/help/recover-your-lost-master-password-lp020010

Let me know if these help! 

[Shahidullislam]

Yes finally recieving SMS codes thank you! 

[Rebecca_S]

Bonjour @Yannick-971 - thank you for your question and sorry for any frustration. Please refer to this support article for common troubleshooting tips for why you may not be receiving a SMS code:  https://support.lastpass.com/help/i-did-not-receive-an-sms-message-from-lastpass-what-do-i-do

Let me know if this helps!