Unable to receive sms

[Yannick-971]

I have already tried the following link, however I don't get more.
Does having a 9-character password, or a telephone in Guadeloupe with the extension +590 influence the reception of the validation sms?

[Yannick-971]

@AshC can you help me please?

[Yannick-971]

@Rebecca_S  hello, i have the same problem that this link: https://community.logmein.com/t5/LastPass-Support-Discussions/Not-Receiving-SMS-code-when-requested/...

[Rebecca_S]

Hi @Yannick-971 - thanks for the additional information. I spoke with our development team. Can you please re-attempt the SMS code now? 

[Shahidullislam]

I stopped recieving SMS code messages can anyone help? 

[AshC]

Hi @nabeel1

I apologize we don't currently offer Pakistan as a callback country, and I will request the support team to review options there.

I've now created a case for Customer Support to review. Please check your email and answer the identity confirmation questions in order to temporarily disable 2FA on your LastPass account. 

[RenatoBaeta]

Hello, I know that are many discussions already about this topic but none of them has some sort of guide to fix the problem.
I am also locked out of my LastPass account and can't seem to receive any sms to log in.
I was using the Authenticator app but everytime I tried to accept a new login, an error would pop up so I cound't proceed.
So I tried the sms solution and didn't work
I also tried to reinstall the app but now I'm unable to multi-factor it cause I don't receive any sms
Is there any solution?
Phone: Iphone XR
Phone company: Vivo (Brazil)

[cricket1001]

I'm so tired of trying to login at least 5-10 times before I can get logged in and many times I just can't login.  I enter my email and password with no problem.  But then I'm asked for the passcode sent to me thru sms.  I click on "Send me my passcode via SMS (or similar to that)".  But by the time the passcode comes I either have only enough time to enter 1 or 2 digits before I am booted out and the screen goes back to starting all over.  I get a message to change my  extension settings.  What extension setting?  I am not using an extension.  I am just going to the LastPass website and trying to login.  I am so extremely mad about this.  Please can someone help me?  

[softfree55]

Hello @AshC ,

I am also facing the same issue. I accidentally deleted the Lastpass authenticator app, and now the sms passcode or callback is not working for me.

Could you please help me disable 2FA from my account.  I am really worried about the situation.

Waiting for your response.

Thanks

[GlennD]

Hi @softfree55, I have opened a support ticket for you. If Could Backup was enabled you may be able to restore your LastPass Authenticator account https://support.lastpass.com/help/how-do-i-restore-using-cloud-backup-in-the-lastpass-authenticator-...