I have already tried the following link, however I don't get more.
Does having a 9-character password, or a telephone in Guadeloupe with the extension +590 influence the reception of the validation sms?
@AshC can you help me please?
@Rebecca_S hello, i have the same problem that this link: https://community.logmein.com/t5/LastPass-Support-Discussions/Not-Receiving-SMS-code-when-requested/...
Hi @Yannick-971 - thanks for the additional information. I spoke with our development team. Can you please re-attempt the SMS code now?
I stopped recieving SMS code messages can anyone help?
I apologize we don't currently offer Pakistan as a callback country, and I will request the support team to review options there.
I've now created a case for Customer Support to review. Please check your email and answer the identity confirmation questions in order to temporarily disable 2FA on your LastPass account.
Hello, I know that are many discussions already about this topic but none of them has some sort of guide to fix the problem.
I am also locked out of my LastPass account and can't seem to receive any sms to log in.
I was using the Authenticator app but everytime I tried to accept a new login, an error would pop up so I cound't proceed.
So I tried the sms solution and didn't work
I also tried to reinstall the app but now I'm unable to multi-factor it cause I don't receive any sms
Is there any solution?
Phone: Iphone XR
Phone company: Vivo (Brazil)
I'm so tired of trying to login at least 5-10 times before I can get logged in and many times I just can't login. I enter my email and password with no problem. But then I'm asked for the passcode sent to me thru sms. I click on "Send me my passcode via SMS (or similar to that)". But by the time the passcode comes I either have only enough time to enter 1 or 2 digits before I am booted out and the screen goes back to starting all over. I get a message to change my extension settings. What extension setting? I am not using an extension. I am just going to the LastPass website and trying to login. I am so extremely mad about this. Please can someone help me?
Hello @AshC ,
I am also facing the same issue. I accidentally deleted the Lastpass authenticator app, and now the sms passcode or callback is not working for me.
Could you please help me disable 2FA from my account. I am really worried about the situation.
Waiting for your response.