this is the second time I have run into an issue with two factor authentication and it presented itself the same way. I try to login on a new device (I no longer can get the old device to boot) and I put my SIM card in and can confirm that I receive text/calls from other numbers. However, when I try to get an SMS code or a call to my phone, I never get a call or SMS. I would love to confirm the phone number that is being used, even if it is just the last (4) digits but I cannot seem to find a way to do that without getting into the vault.
Solved! Go to Solution.
I apologize we don't currently offer Pakistan as a callback country, and I will request the support team to review options there.
I've now created a case for Customer Support to review. Please check your email and answer the identity confirmation questions in order to temporarily disable 2FA on your LastPass account.
Hello, I know that are many discussions already about this topic but none of them has some sort of guide to fix the problem.
I am also locked out of my LastPass account and can't seem to receive any sms to log in.
I was using the Authenticator app but everytime I tried to accept a new login, an error would pop up so I cound't proceed.
So I tried the sms solution and didn't work
I also tried to reinstall the app but now I'm unable to multi-factor it cause I don't receive any sms
Is there any solution?
Phone: Iphone XR
Phone company: Vivo (Brazil)
I'm so tired of trying to login at least 5-10 times before I can get logged in and many times I just can't login. I enter my email and password with no problem. But then I'm asked for the passcode sent to me thru sms. I click on "Send me my passcode via SMS (or similar to that)". But by the time the passcode comes I either have only enough time to enter 1 or 2 digits before I am booted out and the screen goes back to starting all over. I get a message to change my extension settings. What extension setting? I am not using an extension. I am just going to the LastPass website and trying to login. I am so extremely mad about this. Please can someone help me?
Hello @AshC ,
I am also facing the same issue. I accidentally deleted the Lastpass authenticator app, and now the sms passcode or callback is not working for me.
Could you please help me disable 2FA from my account. I am really worried about the situation.
Waiting for your response.