SMS passcode problem

[mcifci]

Hi

Since a few days back I have been trying to login to my account, but in order to do so I have to use the SMS code I receive.

Everytime I am requesting it, I never get the message.

I have tried the call me option too but it says "Multifactor authentication failed".

I am really not sure what to do at this point, I just can't log in.

Please help me.

[mcifci]

2 months have passed since the application

none answers my help topic

our work is disrupted

please help

[KarolH_LP]

Hello @mcifci ,

Thank you for reaching out. 

I'm sorry we did not saw your previous post. Upon checking your account, I've noticed the errors for the two-factor authentication.   We have created a support case for you, please, reply as needed for us to review this issue.

Thanks.