Security Challenge - usernames not shown?

[paolodw]

I am experiencing the same. Security challenge is working on iOS app, not on Chrome desktop. All my passwords are suddenly 'weak', although they were fine a few days ago. I checked and the passwords are still what they were before. I renewed one of the passwords to test whether it improves anything. Extended the length of it just to be sure, but still have same amount of 'weak' passwords. Hoping this will be fixed by developers soon.

[lxocram901]

Same issue with Security Challenge
On Chrome Firefox Edge and IE.

Says all passwords are blank.

Also the "Master Password Score" does not work

[droptablestar]

Same problem here.

[sumsaricum]

Same issue here!

I activated the "Security Challenge" feature and was presented with this:
https://i.imgur.com/lsopyUr.png

It's the same for all sections; no usernames anywhere:
https://i.imgur.com/C1XNOLe.png

---
Firefox 57.0.1
Chrome 62.0.3202.94

[sumsaricum]

Same issue here! No usernames in for any of the listed sites...

When activating the Security Challenge, i get this: https://i.imgur.com/lsopyUr.png
Same for all sections: https://i.imgur.com/C1XNOLe.png

Something's not right here 😞

Same for Firefox 57.0.1 & Chrome 62.0.3202.94

[zaneselvans]

I'm also having exactly the same issue (Firefox, OS X). But in the desktop version of LastPass Security Challenge still works fine.

[PuffinsAreCool]

All browsers on MacOS are showing blanks, but thanks for the tip about Desktop App.

It's working and able to see actual score.

[kmcmanus1960122]

Security challenge is not working on PC.

[Robdon]

I was having this problem also.

I would suggest you contact their support.

I was having this problem for 2-3 days, so I sent them a request... 3hrs later they sent a messages to me saying 'clear browser cache and remove cookies'... BEFORE I did that I tried it again and it suddenly worked fine... so I'm guessing they 'fixed' something and then just sent that out to me 😞

[BobDobalina]

Yep, the missing username problem is suddenly fixed for me as well! I tried it again this morning and it just works now (Chrome browser on a Mac). Does that indicate the plugin was silently updated, or was this a break/fix on the LastPass server side? Do company support reps ever chime in on these forums?