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mystyfly
New Contributor

Security Score not calculating

The security score was calculating fine for my new LastPass family account but noted that my master password could be more secure, so I changed it.

 

However, since changing the master password, the security score doesn't calculate anymore - it's stuck on "Calculating your security score...".

 

Also, whenever I add or change another password to the vault, the Firefox extension icon is yellow and warns that "Your security score reached a critical level", which I presume is shown as a consequence of being unable to calculate the security score.

 

The only question that seems somewhat related to mine didn't contain a solution that worked for me unfortunately. Any suggestions are greatly appreciated!

6 REPLIES 6
dschatzle
New Contributor

Re: Security Score not calculating

@mystyfly did you ever figure out a solution for this? I'm having the exact same issue and the other question you linked did not resolve things for me either.

jasonsection
New Contributor

Re: Security Score not calculating

Same problem here.  I use the Chrome extension though, not Firefox.

I also changed my master password somewhat recently due to LastPass Enterprise policy, and I don't recall this issue occurring prior to that.

 

I've reached out to LastPass support and will share any outcomes here.

mystyfly
New Contributor

Re: Security Score not calculating

No, unfortunately not. At some point it started working for me though - I didn't actually do or try anything at the time, so I can't help you I'm afraid.

SmarmySailor
New Contributor

Re: Security Score not calculating

I've reached out to LastPass support and will share any outcomes here.

Great, thanks for that.

I'm just a premium user but the issue is the same.

SmarmySailor
New Contributor

Re: Security Score not calculating

Weird... now it suddently works.

sdougherty
LastPass Contributor

Re: Security Score not calculating

We are looking into a root cause for this issue internally. In the meantime, you can resolve this issue by opening the chrome://extensions URL > find LastPass > click on the background.html link > in the console type runChallenge3() to manually trigger the calculation.