The security score was calculating fine for my new LastPass family account but noted that my master password could be more secure, so I changed it.
However, since changing the master password, the security score doesn't calculate anymore - it's stuck on "Calculating your security score...".
Also, whenever I add or change another password to the vault, the Firefox extension icon is yellow and warns that "Your security score reached a critical level", which I presume is shown as a consequence of being unable to calculate the security score.
The only question that seems somewhat related to mine didn't contain a solution that worked for me unfortunately. Any suggestions are greatly appreciated!
Same problem here. I use the Chrome extension though, not Firefox.
I also changed my master password somewhat recently due to LastPass Enterprise policy, and I don't recall this issue occurring prior to that.
I've reached out to LastPass support and will share any outcomes here.
We are looking into a root cause for this issue internally. In the meantime, you can resolve this issue by opening the chrome://extensions URL > find LastPass > click on the background.html link > in the console type runChallenge3() to manually trigger the calculation.