Still Charged for Closed Account

[kimsum]

Hello,

I was charged last week for a closed LastPass account.

The account was closed back in April 2023.

I request a refund.  The account doesn't exist any more, so it's impossible for me to login or change anything.

[kimsum]

Still waiting for a response from LastPass.  Please contact me ASAP.

[KarolH_LP]

Hello @kimsum ,

Thank you for the response. 

Upon checking your email address, I've noticed you've stopped using the account, but it is t is still active and you have information stored with autorenewal enabled. Our team will be contacting you soon regarding this case. 

Appreciate your patience.

[kimsum]

Hi Karol,

I received an email that a response was sent to me through LastPass but I cannot login.  I request a refund for the annual fee (charged Aug 28) and to have my LastPass account closed and auto-renewal turned off so this doesn't happen again.

Thanks,

Kim

[KarolH_LP]

Hello @kimsum ,

Thank you for the response.

Please, private message me an alternative email address to add to your case. 

[kimsum]

Hi Karol, I sent a private message to you with both my email and an alternate email.  I also received an email that 'Your Last Pass Families account has expired'.  I don't know if that related.  Can you provide confirmation my LastPass account has been closed and that I will receive a refund for the annual fee (charged Aug 28).

Thanks,

Kim

[KarolH_LP · Accepted solution]

Hi @kimsum ,

We'll discuss your case privately due to the sensitivity of the information. 

Thanks.