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elswesy
New Contributor

Trying to recover account

I have an account that's so important to me and my data on my PC got deleted due to installing windows 11.

I forgot my master password but i remember the previous master password and i got my google authenticator code working and i got my Gmail account also working .

 

I tried to recover my master password but this message pop up every time I try!

Please help me.

 

Screenshot 2021-10-07 132217.png

1 REPLY 1
RachelO
Retired LogMeIn Contributor

Re: WHAT CAN I DO?!

Hi @elswesy,

 

If you see an error message that says the browser extension hasn't been installed this means that recovery will not be possible in that browser as a recovery one-time password is not available in that browser which is required for account recovery, please follow the steps here for next steps and other options: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-that-lastpass-account-recovery-h... 




RachelO is a member of the LogMeIn Community Care Team.

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