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lfluvisotto
Active Contributor

TypeError: VirtualKeyboard.hide is not a function

I tried to delete an old password, I'm receiving this error, so password isn't being deleted.

msg:
error: website(4.0) errors(1): VAULT_4_0: Page: https://lastpass.com/newvault/vault.php?noscript=1&fromindex=1&ac=1&lpnorefresh=1&fromwebsite=1&newv... Error: VirtualKeyboard.hide is not a function TypeError: VirtualKeyboard.hide is not a function at ConfirmationDialog.Dialog.disableVirtualKeyboard (https://lastpass.com/m.php/newvault_dialog_js?1629916377:27:511) at ConfirmationDialog.Dialog.close (https://lastpass.com/m.php/newvault_dialog_js?1629916377:38:210) at ConfirmationDialog.close (https://lastpass.com/m.php/newvault_confirmationDialog_js?1629916377:3:76) at ConfirmationDialog.handleSubmit (https://lastpass.com/m.php/newvault_confirmationDialog_js?1629916377:2:437) at ConfirmationDialog.callback (https://lastpass.com/m.php/newvault_dialog_js?1629916377:53:490) at ConfirmationDialog.Dialog.performValidate (https://lastpass.com/m.php/newvault_dialog_js?1629916377:51:419) at ConfirmationDialog.Dialog.submit (https://lastpass.com/m.php/newvault_dialog_js?1629916377:53:348) at HTMLButtonElement.<anonymous> (https://lastpass.com/m.php/newvault_dialog_js?1629916377:21:248) at HTMLButtonElement.dispatch (https://lastpass.com/m.php/newvault_jquery-3_6_0_min_js?1629916377:102:147) at HTMLButtonElement.q.handle (https://lastpass.com/m.php/newvault_jquery-3_6_0_min_js?1629916377:98:188) at HTMLButtonElement.p (https://lastpass.com/m.php/raven?1629916376:12:377)
Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: TypeError: VirtualKeyboard.hide is not a function

Hi @lfluvisotto 

 

Can you please try clearing the LastPass cache and then manually sync your vault data  and then try again?

 

Glenn is a member of the LogMeIn Community Care Team.

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12 REPLIES 12
GlennD
LogMeIn Manager

Re: TypeError: VirtualKeyboard.hide is not a function

Hi @lfluvisotto 

 

Can you please try clearing the LastPass cache and then manually sync your vault data  and then try again?

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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View solution in original post

lfluvisotto
Active Contributor

Re: TypeError: VirtualKeyboard.hide is not a function

Cleaning cache worked >  https://support.logmeininc.com/lastpass/help/how-do-i-clear-the-local-cache-for-my-vault-lp010126 

I was able to delete the old password.

Thanks.

lfluvisotto
Active Contributor

Re: TypeError: VirtualKeyboard.hide is not a function

It started happening again, I already tried the steps you mentioned in the previous comments, no success.

RachelO
LogMeIn Contributor

Re: TypeError: VirtualKeyboard.hide is not a function

Hi @lfluvisotto,

 

Sorry about that. I've asked our technical team for assistance and they've done a refresh on your account, could you uninstalling the LastPass extension then reinstalling from here then testing again? https://lastpass.com/download/




RachelO is a member of the LogMeIn Community Care Team.

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lfluvisotto
Active Contributor

Re: TypeError: VirtualKeyboard.hide is not a function

Ok, it worked out.

Thanks.

jprisco
New Contributor

Dismissing Add to LastPass flyout in Chrome ext causes error in Chrome 94

Clicking 'Not now' in the Add to LastPass popover in the chrome extension seems to trigger the following error in Chrome 94 with the new virtual keyboard updates https://chromestatus.com/feature/5680057076940800

jprisco_0-1632402083475.png

Error in event handler: TypeError: VirtualKeyboard.hide is not a function
at SiteDialog.Dialog.disableVirtualKeyboard (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/dialog.js:1:13634)
at SiteDialog.Dialog.close (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/dialog.js:1:18739)
at SiteDialog.close (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/contentScriptDialog.js:1:296)
at SiteDialog.close (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/contentScriptSiteDialog.js:1:12785)
at chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/contentScriptSiteDialog.js:1:2430
at Object.n [as handleResponse] (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/lpfulllib.js:1:1391715)
at d (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/lpfulllib.js:1:1422907)
at e (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/lpfulllib.js:1:1423776)
at e (chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/lpfulllib.js:1:5220)

 

 

geogolem
New Contributor

Re: TypeError: VirtualKeyboard.hide is not a function

delete

RachelO
LogMeIn Contributor

Re: Dismissing Add to LastPass flyout in Chrome ext causes error in Chrome 94

Hi @jprisco,

 

So that we can investigate and so that you don't post any private account information publicly, could you send me a private message with your LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.




RachelO is a member of the LogMeIn Community Care Team.

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madawc
New Contributor

Re: Dismissing Add to LastPass flyout in Chrome ext causes error in Chrome 94

Hello! I am seeing the same error message and also on Chrome 94. Mine occurs after clicking on "Open my vault" from the extension. I am unable to actually open my vault on this laptop nor launch my vault by manually going to the LastPass website. I can go to my other PCs (desktops) and am able to open my vault though, which are on the same version of Chrome. The only thing I "see" different is that on my laptop (where the error is occurring), it is welcoming me to families and asking me to take a tour.

 

Even though I can't open my vault, using the extension functions all seem to work still whether it is creating new passwords, updating existing, etc.