USAA new login issue

[grossrm]

USAA has a new "improved" login page. Since it started a couple of days ago, LastPass no longer puts in my password in the password field. Instead it repeats my login id. This doesn't happen on any other website

[RachelO]

Hello,

Could you try deleting all entries for the site from your Vault, then re-adding using the Save All Entered Data method below to see if autofill then works?

• Make sure you are logged in to your LastPass browser extension.
• Go to the website whose login you need to force-save.
• On the login page, fill in your credentials (username, email address, password, etc) but do not press login.
• Click the LastPass browser icon, then go to Add item > Save All Entered Data at the bottom of the menu.
  Tip: For Internet Explorer users, click the active LastPass icon, then go to Tools > Save All Entered Data.
• All captured fields are displayed. If desired, enter more information and specify your desired settings for the item. Click Save when finished
• Once saved, when you return to the login page LastPass should fill the data for you. You can also “force-fill” the login from the LastPass notification bar, or from the LastPass icon by selecting the site name at the bottom of the menu and then clicking “autofill”.

ref: https://support.logmeininc.com/lastpass/help/lastpass-wont-save-or-autofill-my-data-for-a-site-lp070...

[grossrm]

The problem was USAA's and has been fixed.

[kennova]

I still experience an issue with the USAA login and when I disable LastPass the issue stops. I can reproduce this in Edge, Safari, and Chrome.

When first getting to the USAA login screen my username populates (they only show username at first) and click "Next", I see the password box for a quick moment and then I'm back to just the username option. 

I have tried the following

1. A whole new computer with no browser data at all

2. Mac and PC computers exhibit this behavior.

3. Multiple browsers, clearing cache, cookies, etc..

4. I can only make the issue go away if I disable LastPass.

[kennova]

The only way I can get it to work with LastPass Enabled is if I disable the Autofill feature in LastPass preferences.

[grossrm]

After much messing around with it, I found the following: USAA populates the username field. It actually doesn't for me as I have three USAA accounts (mine, my wife's, and my son's). Once populated there is a black box to click to get the password. I can only get to the password if I carefully click the bottom right of the box, at which I get a dropdown list with a choice of the three passwords. The first one is always for the username used, but all three are available.

I have found it easier just to copy the pw from Lastpass.

[kennova]

I’ll have to play with that. I can’t get it to work if LastPass is using auto fill at all.