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Unable to access Premium Features after Family Trial



I had a trial of "Family" a while ago, which I decided not to go ahead with.  Now I am locked out of the Premium features, such as the Security Dashboard.  When I try to use them, it is suggesting I need to upgrade.  However, I am grandfathered into LastPass pricing, so if I upgrade to premium - that I am already paying for -  my annual cost will go from £12 to £36.


Has anyone had the same situation and manged to workaround this?



GoTo Manager

Re: Unable to access Premium Features after Family Trial

Hi @AManCalledBob, welcome to the community.


As this is a billing related issue it would be best if you open a support ticket.


Glenn is a member of the GoTo Community Care Team.

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