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New Contributor

Unable to renew back to premium



This is a similar query to other topics on this board.


My LastPass Premium subscription was set to auto-renew and I guess something went wrong with the renewal process as I'm back to being a free user.


Upon trying to upgrade to premium manually I receive an error message stating:

You cannot purchase this product with your account

We're sorry, the product you are attempting to purchase is not compatible with your LastPass account. Please logout and use a different account. This support article  explains possible reasons you are getting this error and how to resolve it.


How can I get this resolved please? As a (now) free user I have no way of directly contacting LastPass support.


Retired LogMeIn Contributor

Re: Unable to renew back to premium

Hi @NP2,


Please see this pinned post in the community, which states: 

*If your paid account switches to Free for any reason at all or you have billing issueyou can still open a support ticket:

  • Go to the Support Site
  • At the bottom of every support article there is a Contact Support option, click on it
  • Enter your name and account email address
  • Click on the Submit a billing case link

RachelO is a member of the LogMeIn Community Care Team.

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