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revbong
New Contributor

Unable to use return key when editing

I am having difficulty adding notes to site entries: I can type in the Note field but I cannot use the return key to start a new line as that instantly closes and saves the note (to a different folder). I am using Firefox. This is proving a bit of a deal-breaker for me as a new user. Any help?
1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Hi all,

We released a new version (4.95) that should fix the multi-line Notes behavior.  Please check to see if this is working properly after the latest update and let us know if you see anything wrong.  

 

Thanks! 


Ash is a member of the GoTo Community Care Team.

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88 REPLIES 88
DaPi
New Contributor

Have you tried shift-Return ?
lostindustrial
Active Contributor

I have started noticing the same thing happening to me today. This is a new "bug". I've used last pass for years and this has never happened to me before. I'm using Chrome. And yes I've shift + enter, alt + enter, etc. Nothing works. The minute you press enter the entry saves and goes away.

AshC
GoTo Moderator

@lostindustrial  Can you try clearing the LastPass cache, then test the notes entry again?  

https://support.lastpass.com/help/how-do-i-clear-the-local-cache-for-my-vault-lp010126 

 

Does the same thing happen in alternate web browsers? 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
lostindustrial
Active Contributor

Cleared Cache. Didn't fix it. I did open an official case today and was told this was a known issue that they are working on. Evidently they did a release today and it broke a buncha stuff 😕 The guy said that the fix might take weeks to be implemented.

jo_p
Active Contributor

I'm having this issue too. Feel your pain.

FragrantJelly
New Contributor

I can no longer enter a newline in the note field - this used to work fine but now when I hit enter, the note just saves and closes. Tried on a mac and a chromebook - same behavior. Very annoying - anyone else seeing this?

zwijgers379
Active Contributor

Same problem, very annoying. 

GBD1
Active Contributor

I started having the same issue a couple days ago. I'm use Chrome but tried on Safari too...same result. 

GBD1
Active Contributor

Copy paste still works for me.  I use the iOS notes app and then paste the result. ???It takes seconds to break it and several weeks to fix it??? 

 

**sigh***