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New Contributor

Upgrading from premium to families

I've been using last pass family for around 2 years. Recently, I was prompted to renew and ended up on a premium plan instead. There doesn't seem to be an easy way to upgrade from the premium version to the families version. When I try to through, I end up getting the follow : 

You cannot purchase this product with your account

We're sorry, the product you are attempting to purchase is not compatible with your LastPass account. Please logout and use a different account, or contact support for help.

Any help will be appreciated, I'm fairly sure my family is planning a coup if I don't resolve this.