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G-to-the-C
New Contributor

Utterly lost trying to get back into account

Hi there

 

I have a LastPass Family account and have been having no end of problems reliably logging in via my Android phone.  Last time I had issues (Feb) we changed the master password (and stuck it my my partner's vault for safe keeping), and also I think we set up account recovery.

But neither seem to work and trying to log in on either my phone, iPad of MacBook just sends things into a lock-out.

Is there anything I can do, or any help anyone can suggest?

1 REPLY 1
AshC
GoTo Moderator

Re: Utterly lost trying to get back into account

Hi @G-to-the-C 

I apologize for the difficulty logging in. 

 

After looking up your Community email in LastPass' admin center I am seeing multiple failed login attempts, meaning the password is not being entered correctly.  If you recently updated your password, then you may be able to revert back to the previously used one by following these steps: https://support.lastpass.com/help/revert-to-your-previous-master-password 

 

If you don't have any recovery methods set up, then you can follow these instructions to reset the login itself: https://support.lastpass.com/help/reset-your-lastpass-account-lp010066 

 


Ash is a member of the GoTo Community Care Team.

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