Everything was fine yesterday. But today all my usernames and passwords are gone. Most of the folder names just show special characters. THere are entries in the vault but all of the passwords and usernames associated with them are gone. Is this recoverable?
Just as mysteriously as everything went poof, it's all back now. Go figure. I'm exporting everything to excel putting it somewhere "safe". Glad to hear you didn't lose too much.
My LastPass vault somehow got corrupted in the past hour or two. All of my usernames and passwords are now blank, and the names of all of my sites and folders are either blank or have been replaced with random characters - a screen shot is below.
I get the same on different desktop browsers as we'll as on the LastPass app on my phone.
How do I get in touch with LastPass Support to see if they can figure out what happened and to see if they can restore my vault from a backup?
I found this support article: https://support.logmeininc.com/lastpass/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-...
The Refresh Sites and Clear local cache options did not help so I reverted my account. That seems to have worked.
I've had this exact problem today. I think it was linked to changing my master password and/or upgrading to premium, both which I did at the weekend and it was fine for about a day.
Then today when logging in, all passwords are blank except for some overwritten with chinese characters etc.
I tried clearing cache, refreshing sites, uninstalling chrome apps, clearing browser cache, trying different browers and mobile apps, plus logging directly into logmein.com and all the same.
At the current time, 7 hours after raising a ticket with no reply, I am not sure paying for premium was worth it for 'priority' support...
I guess I am going to have to try reverting my account which is going to lose a load of changes on who know how many sites 😬
Often this is an issue with the local cache on the device and can be easily corrected by following the steps in this support article. In the case where those steps do not work and you just made a major change to your account, for example changing the email address or Master Password, something went wrong while you vault was being encrypted again using your new information.
If it was a Master Password change you can revert your account back to your previous Master Password and try again (I would recommend exiting any other software that is running just to be safe). If that is not an option you should open a support ticket.
Hello, thanks for your reply.
I've already followed the support article to now avail, and can't use the revert function as I didn't change my password, only the the email address.
I opened a support ticket about 8 hours ago now...