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homelyn
New Contributor

Ventura on MacOs - problems with LastPass

Hi, has anybody experienced problems with LastPass?

 

Since upgrading to Ventura, I cannot see any legible texts, passwords this is what I can see when looking for a password:

Screenshot 2022-10-30 at 12.26.16.png

and

 

Screenshot 2022-10-30 at 12.28.05.png

 

The info is still there, when I open in Safari on my ipad there's no problems so it must be Ventura.

 

Any ideas?

 

Thanks for looking

 

Eric

 

 

6 REPLIES 6
ajpindy
New Contributor

I've had this problem before but I have never figured out how it happened.  It's not consistent when it happens but I usually have the correct password saved along with another entry full of junk.

AshC
GoTo Moderator

Hi,

First, you can try refreshing the sites within your vault.

  1. In your web browser toolbar, click the inactive (grey or black) LastPass icon inactive LastPass icon.
  2. Enter your email address and master password, then click Log In.
  3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
  4. Click the LastPass icon active LastPass icon in your browser toolbar.
  5. Select Account Options OR < your username > at the bottom of the menu.
  6. Select Advanced > Refresh Sites.

Results: You have forced a sync of your vault data. 

 


Ash is a member of the GoTo Community Care Team.

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homelyn
New Contributor

Hi

 

thanks for the reply.

 

Have tried the steps outlined a number of times but to no avail, thanks anyway for looking.

 

Any new passwords entered into LastPass since Ventura upgrade are OK, its just the older ones that seem to be corrupted.

 

Cheers

 

Eric

AshC
GoTo Moderator

@homelyn @ajpindy We are currently investigating the cause of this behavior. If you're able to gather some log files to further this investigation, please click my Community name to send a private message with your contact info.

Thanks.


Ash is a member of the GoTo Community Care Team.

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homelyn
New Contributor

hi

had this problem a couple o f weeks ago, could not get the gibberish to clearly could not so I deleted the current entries where it was present and started putting new passwords in when the website requested it.

I no longer have the problem because of the deletions

Sorry

Eric

jlock
New Contributor

I have the excact same problem (for the second time) and do not think it is related to ventura.

@AshCWho/how to contact you to get this fixed?