cancel
Showing results for 
Search instead for 
Did you mean: 
GlennD
LogMeIn Manager

What levels of customer support does LastPass offer?

LastPass offers three (3) levels of Customer Support: Basic, Personal, and Business. The customer support offerings available to you will vary, depending on your plan.

 

LastPass Free Customers:

  • Support site articles
  • The Community

LastPass Premium and Families Customers:

  • Support site articles
  • The Community
  • 24/7 Email support (via the Contact Support link at the bottom of every Support article)

LastPass Teams & Business Customers:

  • Support site articles
  • The Community
  • 24/7 Email support (via the Contact Support link at the bottom of every Support article)
  • 24/7 Phone support (via the Contact Support link at the bottom of every Support article)

*If your paid account switches to Free for any reason at all, you can still open a support ticket:

  • Go to the Support Site
  • At the bottom of every support article there is a Contact Support option, click on it
  • Enter your name and account email address
  • Click on the Submit a billing case link

GlennD_0-1632774011247.png

Please note, if you are LastPass Free customer and you use this to open a non billing related ticket it will be ignored.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!