I used the free LP mobile with no problems and was going to upgrade. After switching to a new phone (iPhone XS to iPhone 13 pro), I’m locked out. (1)When I log in, it wants me to verify with LP authenticator. (2) When I open LP Authenticator, it asks me to log into LP, which just brings me back to (1)
When I click “use an alternate multi factor,” the only option given is “send SMS code.” When I click that, no SMS comes in.
Logging into the web portal gives me the same problem.
I do still have access to LP on my iPad, but I can’t update the OS for fear of losing access to LP altogether. I also have the seed codes.
As a basic user, I have no access to support and can’t change settings (such as upgrading to premium) without being able to log into the app. Is there anything I can do other than switch to 1Password and switch my information over manually?