cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

For more information about the LastPass security incident please visit our blog

perjohnnym
New Contributor

cannot access lastpass account - call me nor send me sms doesn't work

I had to do a factory reset on my mobile phone and now it seems I'm locked out of Lastpass.

System wants to authenticate me with lastpass authenticator and /or "Call Me"  or "send me SMS" and none of these options work.  

 

Please help.  I have no access to any of my financial accounts with access to my lastpass account.  Who can I call to help me quickly resolve this?

 

When I tried to "upgrade" my account, I was prompted to "create" an account and so when I enter my email address, system says "account already taken"  .  I figure if I UPGRADE my account I could get LIVE support but I'm not even able to do that,

1 REPLY 1
Dionys
New Contributor

Re: cannot access lastpass account - call me nor send me sms doesn't work

The same thing is happening to me, and I have no option to contact support or upgrade.

Tags (1)