login failed with MacOs Ventura 13.3.1

[davco]

@NTHG Thanks for responding. I actually did see this post on another thread, but considered it didn't apply here because

1. I have two passwords shared with me, and they both work fine.
2. The two passwords were shared with me (and have not been changed) long before this symptom started to manifest.
3. My symptom started out intermittent, then became permanent.

Anyway, I'll follow up with support.

[smondo72]

Hey guys,

it's been more than a month.

2 software updates, but the app still doesn't work on MacOs.

I'm paying for a service that doesn't work: hope you're working to fix it!

[Robert Busch]

There is another thread with the same issue:

https://community.logmein.com/t5/LastPass-Support-Discussions/LastPass-App-and-Safari-plugin-on-Mac-...

Clearly we aren't all crazy.  Someone needs to work on this!

[Robert Busch]

Hey I may have found a  solution!

I opened up the LastPass app and entered in my login information  and the icon began spinning.  I then immediately went to the menu bar and went to File Menu and did "Clear Cache."

At first it just timed out.  I did it again and I am now logged in using my lastPass App.

 

Give me a Thumb's up if this works for you!

[davco]

Well, big thumbs up to you @Robert Busch , that seems to have worked!

[Robert Busch]

This solution did work for me for a short time, but I found the root cause of the problem was a corrupted shared password.  I contacted support and they were able to identify (somehow) which of my passwords was corrupted.  After removing this shred password my lastpass began to behave normally again.