login failed with MacOs Ventura 13.3.1

[smondo72]

Lastpass (premium) no longer works on Mac ventura 13.3.1

When I log in, after clicking on "access", nothing happens. But it doesn't connect to the server.
I've tried uninstalling apps and reinstalling, but nothing changes

I've always used LastPass on macOS, never had a problem.
What happened?
Is there an upgrade planned?

[urbankyleboy22]

Same thing on my Mac as well. Can't use the app or the Safari extension. This is getting ridiculous at this point. Something similar happened about 6 months ago and all they could say was use a different browser. What am I paying for at this point? Between the data breaches and this stuff, I'm thinking it's about time I go to 1Password. 

Any idea when this will be fixed???

[Haffback]

Same here, but started with 13.3 Mac OS and 4.112.0 Lastpass version. 4.113.0 is no better.

[NTHG]

I have the same problem.  Any fixes out there?

[Whoopsie]

I have tried several iterations of the Mac browser extension and none are able to login. I am currently on MacOS Ventura 13.3.1 (a) and LastPass 4.114.0. This issue began for me about 2-3 weeks ago.

I get the login prompt either from the MacOS toolbar icon or the icon in the Safari toolbar. I enter my credentials and it show the vault with a spinning icon as though it were logging in. This continues indefinitely.

Things I have tried to resolve the issue:

Disabled/re-enabled the Safari extension

Uninstalled/reinstalled the extension

Erased and reinstalled MacOS Ventura 13.3.1 and then immediately installed the LastPass extension

My firewall is a Google fiber router running in it's default configuration. It has not been touched since it was installed a year ago. Rebooting it made no difference.

I am able to login and use Lastpass directly from the website, Firefox plug-in, all the other Windows PC's in the house. This problem is specific to MacOS/Safari.

[cantlogin]

I've been using lastpass for more than 5 years and now suddenly I'm unable to login to lastpass. I tried forgot password and such but I never receive any emails from lastpass. Literally none. I'm blown away by how terrible the support options are that make you log into your account that you cant log into in order to get support for the account you can't access.

Thanks for any possible help but not sure what to do next if I can't contact anyone that has the ability to help me.

[davco]

Looks like I'm in the same situation. I cannot login using the macOS native(-ish) app.

A few things:

1. The browser plugins for Chrome and Firefox seem to be ok (and Android app is ok too). I can login and use them as normal.
2. I've tried uninstalling and re-installing the app.
3. Behaviour is same on an Intel and Apple silicon devices (both latest macOS Ventura 13.4).
4. The native app presents login screen, and when I enter correct password (and 2FA if necessary) it
   1. processes for a few seconds
   2. then displays the "spinning safe wheel" animation for about a minute
   3. returns to the login form with no error
5. If I enter an incorrect password, it processes for a few seconds (no "spinning safe wheel animation), then returns to the password form immediately with a password error.
6. This started out being somewhat intermittent, in that it started failing but would sometimes work if I retried. But now seems to be permanently broken.

Based on #5, and that I've been using LastPass for a long time and have lots of passwords, it occurs to me that this could be a timeout decrypting the vault, and the trigger is just that my vault has grown large enough for it to cross some size threshold.

[NTHG]

LastPass Support helped me fix this. It was an issue with four logins that were shared with me that were corrupted. Once support identified which ones were corrupted they had me delete them and everything was back to normal. 

[why11]

How did you get in contact with support to fix this?

[NTHG]

support.LastPass.com