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For more information about the LastPass security incident please visit our blog

AshC
GoTo Manager
GoTo Manager

Re: "A server error occured" during activation of complementary Lastpass premium

I apologize for the delay, everybody.  I believe we are close to a resolution, and should have another update soon. 

 


Ash is a member of the GoTo Community Care Team.

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‎10-14-2022 01:54 PM
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AshC
GoTo Manager
GoTo Manager

Re: "A server error occured" during activation of complementary Lastpass premium

Hi, All. 

This issue should be resolved at this time.  Please attempt to activate the LastPass Premium again, and let us know if any errors should reappear. 

 

Thanks. 

 


Ash is a member of the GoTo Community Care Team.

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‎10-19-2022 12:24 PM
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BravaCentauri83
New Contributor

Re: "A server error occured" during activation of complementary Lastpass premium

Ash, I will send you a PM about this with some screenshots. The "subscription key" link now appears on the Logmein page. When I click on it, it opens up Lastpass and says "This offer couldn't be redeemed. You already have an active LastPass Premium subscription." I definitely do not because it shows in my settings as a free one, and it even prompts me to purchase Premium when I am in my account. 

‎10-21-2022 02:45 PM
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