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Momo_88
New Contributor

Re: "Log out after 20 minutes of inactivity" preference not working

This is not working for me either.  Every time I log out of LastPass, this option reverts back to "blank".   Has a fix been supplied yet?

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pruchkin
New Contributor

Re: "Log out after 20 minutes of inactivity" preference not working

Did a support call with lastpass and the basic gist to fix is uninstall the chrome extension and reinstall.  Sign out before you uninstall and there were few other minor steps that don't remember but may not be needed.  Good luck

dberiss
New Contributor

Re: "Log out after 20 minutes of inactivity" preference not working

I exchanged messages with LastPass support. They sent some garbage regarding overlapping data from my browser on their site, recommended clearing cache and history. I did this, on two different computers. Of course, it failed to make any difference and LastPass is still broken. So now I can sign into LastPass, go check the log out after inactivity box, and then, if I should happen to close the browser...when I sign back in, the box is unchecked. And of course, LastPass stays logged in if I do not close the browser...maybe forever. This is a huge security flaw and needs to be fixed.

philherz
New Contributor

Re: "Log out after 20 minutes of inactivity" preference not working

I had the same problem. I had LastPass set to log out after 240 minutes of inactivity and my vault would remain open for days. I'd go to that setting in Account>Extension Settings and the check mark would be gone and 240 would be missing! I'd reset it, only to find it missing the next day.

 

I eventually called their support staff and after quite a while experimenting, they came to the conclusion that the extension developers had made changes and had inadvertently "broken" that feature.

 

They had me delete the extension in both Chrome and Firefox and re-install the newer extension and it seems to have fixed the problem, at least for the last 10 days!

 

Hope that helps

JSC84
Active Contributor

Re: "Log out after 20 minutes of inactivity" preference not working

I've deleted the extensions, rebooted and then reinstalled the extensions and yet the same problem persists -- it never logs out.

 

Whatever they broke, they haven't fixed it yet.

 

philherz
New Contributor

Re: "Log out after 20 minutes of inactivity" preference not working

Just curious...In my case, it never logged out because the check mark was missing along with the number of minutes that I'd chosen before.  Same with you?