Hi -
already for a while (earlier than the change of features in mid-March), I do have a problem with login into my LastPass Free. I do have the password and password hint - but still no luck.
There is always a note "Please review the information you entered and try again."
I have cleaned the cache and tried it on different browsers.
Also, I have tried the Account recovery options, but it always ends with a endlessly "spinning wheel".
I work mainly on a Mac Book Pro.
But on other devices is the same problem.
Any advice on how to solve this?
Thanks.
Hi @leicastar,
Generally the error message you're seeing means that either the username or master password is being entered incorrectly. Could you try logging in to https://lastpass.com/?ac=1 making sure your username is in all lowercase and that the master password is at least 12 characters long and a combination of upper and lower case letters, numbers and symbols? Please also be sure caps lock is not on as the master password is case sensitive.