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HereWeGoAgain
New Contributor

Re: Review your login info and try again.

@GlennDHow come my extension was signed in just yesterday. Also, I clearly remember that after changing the password 3 months ago I had to log in the extension again.

 

On my other machine I can get to the token input field, and it just says the token is wrong (even though it's correct). But I'm fairly sure I haven't logged in there since I changed to password.

 

Edit: I also had to enter 2FA just recently.

Tags (1)
Forber
Active Contributor

Re: Review your login info and try again.

I'm no longer seeing my case numbers here:

Forber_0-1621651265769.png

 

I'm very concerned and stressed out about this situation.

 

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pablodelagar
Active Contributor

Re: Review your login info and try again.

Hello to all,

 

This situation is unacceptable, to regain access to my lastpass I had to return to my office from an out-of-city trip just because of the changes made during the last week.

That being said I sent various support e-mails to (email removed by GlennD 5/24/21) , none of which were answered within 3 days, and the one that was answered was incorrectly answered assuming it was a BUG.

 

To the LastPass Team, I understand you are facing a crisis right now due to the recent changes, yet the way you are handling this speaks volumes, I suggest a clear communication to the affected users and an inmediate response team. Real time and money is being lost as we speak, and not only dozens but possibly hundreds are being affected.

 

Regards

Pablo

thomasmbrooks
Active Contributor

Re: Review your login info and try again.

I am getting the "review info and try again" message, now for a new time after one of your support people unlocked me last time.

I am sure I turned off the IP lock feature you mentioned, because I use a VPN and my IP address is liable to change regularly. I frankly can't believe you set up such a thing without a clear understanding of the number of problems it would create for your support staff and your users.

But what gets me is that LastPass has my email address and phone number, yet I get NO EMAIL as stated. I know I should receive an email to verify it is me, but I don't receive it. And yes, I know to check the junk email folder.

 

Could you please clear the lock? I am sure that no one but me knows the Master Password. Or get your system to send me the verification email. I don't object to having to jump through hoops to prove it's me. But I do object to being told there are hoops, when they aren't presented.

I use a 40+ character master password, and I do know what it is. Just how am I supposed to unlock it, or prove it's me, when I don't get the email, text message or anything? I'm not about to sign up for the paid-for version of your software until it's reliable enough to pay for.

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Hyoga
New Contributor

Re: Review your login info and try again.

"(edited 5/20/21)

We are always working to ensure top security for our users. To combat recent unusual activity targeting our customers, we added an additional security system to further detect and flag suspicious bot activity and verify a LastPass user’s identity. Following feedback from our users, we have since resolved the login issues reported. As always, delivering a secure, reliable service for our users remains our top priority."

 

How is this "resolved" ? My mother still has the problem each and every time she tries to log in.

jhollingsworthc
Active Contributor

Re: Please stop asking me to verify my identity when I use a VPN

Thanks, RB 21.

 

Do you or anyone else (and in particular LastPass employees)  know the answer to this question below. I do not know the answer.

 

I start the VPV on my PC and confirm this. I turn off the VPN.  I immediately log in to LastPass and then restart the VPN immediately. I am using TunnelBear as my VPN.

 

Question: To what extent, if any, has my master password  been compromised, or potentially compromised, because I had to enter it into the LastPass log in box in my LastPass extension on Google Chrome during this very brief time that the VPN was turned off?

 

Thanks in advance.

 

jhollingsworthc

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LockedOut
Active Contributor

Re: Review your login info and try again.

20 PAGES OF CUSTOMERS INCONVENIENCED BY THIS MESS

HOW EXACTLY AM I SUPPOSED TO KNOW YOU SENT AN EMAIL WHEN YOU DO NOT SAY TO CHECK

MORE IMPORTANTLY MY EMAIL HAS A LONG AND COMPLEX PASSWORD GENERATED BY LASTPASS

I DO NOT HAVE ACCESS TO MY EMAIL BECAUSE IT IS SUPPOSED TO BE PROTECTED BY LASTPASS, INSTEAD LASTPASS IS PEVENTING ME ACCESSING MY EMAIL AND ALL MY OTHER SITES.

 

HOW EXACTLY AM I SUPPOSED TO RESOLVE THIS CHICKEN AND EGG PROBLEM

 

I HAD A PROBLEM LIKE THIS A FEW YEARS AGO WITH LASTPASS AND I TURNED OFF THIS SO CALLED PROTECTION.

 

SO HOW COME IT IS HAPPENING AGAIN WHEN I DISABLED THIS "FEATURE"

 

THERE WAS A TIME WHEN LASTPASS VAULT WAS ACCESSIBLE OFFLINE AS LONG AS THE CORRECT PASSWORD HAD BEEN ENTERED.

 

THIS IS A SCHOOLBOY ERROR OF LOGMEIN NEARLY 100 CUSTOMERS ALREADY UPSET ABOUT THIS.

 

NOW PLEASE FIX IT

 

DO NOT TELL ME TO CHECK MY EMAIL BECAUSE I CAN'T ACCESS MY EMAIL ACCOUNT BECAUSE THE PASSWORD IS HELD IN LASTPASS VAULT AND THE VAULT SENT A SECRET EMAIL TO MY NOW INACCESSIBLE EMAIL BECAUSE I NEED LASSPASS IN ORDER TO ACCESS MY EMAIL WHICH NEEDS LASTPASS TO FILL THE PASSWORD BUT LASTPASS NEEDS ME TO ACCESS MY EMAIL YET MY EMAIL NEEDS LASTPASS WHICH NEEDS MY EMAIL WHICH WILL NOT LET ME IN UNLESS LASSPASS PUTS IN THE PASSWORD BUT THAT WILL NOT HAPPEN UNTIL I ACCESS MY EMAIL WHICH I CAN'T DO WITHOUT LASTPASS

 

WELCOME TO MY WORLD

 

feistmann
New Contributor

Re: Review your login info and try again.

I'm using a VPN, and getting the above message.  I am entering valid info - the correct master password.  I get the emails, click "Verify new device or location", and I still can't log in.   That even happens when I disable the VPN.  I have used the VPN for years, and this just started.

 

HELP!  

 

LockedOut
Active Contributor

Re: I didn't receive an email from Lastpass for verify. Why?

Not sure how you can check email when to log in to email you need Lastpass to work
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oraguru
Active Contributor

Re: Review your login info and try again.

I also rely on a VPN. The idiot developers at LastPass/LogMeIn introduced a regression (BUG) back on May 10th/11th. They systematically ignore the settings under:

 

Advanced Settings, -> Country Restriction -> Only allow login from selected countries: ->

 

Even with that check box checked, and with the following countries checked:

 

United States
Vpn / Anonymous Proxy

 

It still doesn't work.

 

The interesting thing is that this has worked for years. I've been using this WITH A VPN since 2013, maybe 2014 or so. LastPass won't admit they introduced a bug. They won't even try to fix it.

 

I've been reaching out to the technology press, folks like Andrew Cunningham (Twitter @AndrewWrites) and Thorin Klosowski (Twitter @kingthor) with the NYT trying to get some reporters to look into them.  Cunningham & Klosowski actually gave LastPass a recommendation and I'm hoping to get them to retract that. 

 

Maybe if enough people bitch loud enough, and enough tech mags pull their recommendations, maybe these ID10Ts will get off their A$$E$ and do something about this.

 

Anyone out there know a good class-action atty?