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pillo1991
New Contributor

Re: Review your login info and try again.

I tried to login and got this message. I did not receive an email. I tried this several times. What should i do?

sadaruwan12
Active Contributor

Re: How to deactivate "Check your credentials" ?

Thank you but that doesn't seems to work I still have to verify the email. I already have the setting enabled even before the copy paste reply this was not a problem till recent. Since the resent update every one with VPN's or dynamic IP's have go through this verification. I have an ISP that issues dynamic IP's so every 24h my IP changes and I have to do this again. Never had the issue until you people broke this. I'm certain this not me or any other users fault here.

sadaruwan12
Active Contributor

Re: Review your login info and try again.

This is not a solution, every one who's facing this issue will agree with me that this started from 2 or 3 days ago. Every one who uses a VPN or who are using ISP's with dynamic IP's seems to be having this issue. Which was never a problem until you guys did something, which actually broke a perfectly fine service.

 

And why are you people asking us to intentionally unsecure us by enabling unsecure setting. Did you know that 2FA was getting disabled every time  I'd to rest the password. But I got it to work some how. Even though I've that unsecure setting enabled I still have to verify my location when my WAN side IP changes every 24h. So thank you for breaking the service and trying to call the bug a feature. If this was not an issue there will be less amount of posts and no one would be pissed off like this.

 

This is bug you people created so try to solve it with out trying to crowed control it. Also your post not having kudos shows that your answer is not being helpful to masses.

jpenny84
Valued Contributor

Re: Review your login info and try again.

The unknown device or location verification has been in place since 2015, so it's not exactly a new feature. Users have the option to disable it in the account admin panel. 

vidrix
New Contributor

Re: Review your login info and try again.

Holy, why is that suddenly even a thing? It asks me to verify by email but my email password is in my vault and I can't access it.. i tried writing to support multiple times but it just shows an error. I have used lastpass for years with multitude different IPs and this is literally the first time i'm getting this message. 

Edit: I managed to login to my email through its browser extension, which thankfully didn't ask me for password, then unlocked my lastpass account. I don't know how I feel about the fact that a single option in advanced settings menu some might not even know existed could potentially lock people out of their own accounts, though.

DontLogMe
New Contributor

Re: Review your login info and try again.

Even after disabling this feature, it does Not work. This piece of BUGGY software is immensely buggy.

Several of my organizational colleagues have shunned this buggy app after yesterday's fiasco.

Not sure why this Big BUG is not getting resolved.

Jivabill
New Contributor

Re: Review your login info and try again.

So I have been unable to log into my long standing Last Pass account for 4 days now.  It will not accept my Master Password.  I tried every possible option, forgot my password etc etc even tried account recovery.  System claimed I had been sent an email.  NOT.  read into this and found that if I was using a secondary email that was not registered with LP I would not get the message.  I did not know that, when long ago I set up that secondary email in LP I was not told of that problem.  The other failure is that I was sent an SMS message.  It went to the correct phone number far as I could see but it NEVER arrived.  I won't bore you with all the off site research I have done trying to solve this problem, many hours now.  I had hoped to get some help from LP but that has not happened even though I reported the problem several days back. Thanks for reading

andy-here
Active Contributor

Re: Review your login info and try again.

Thank you for the update!

 

I'm in the same situation. I have use LP for many years and have not been able to  access it now for 2 days.

 

I contacted support, but have not heard back from them yet.

jedu78
New Contributor

Re: Review your login info and try again.

I tried that, and the login still does not work. I also do not receive any mails from lastpass (yes, I checked the spam folder).

 

I am locked out of my main account and don't know why. 

Ambridge
Active Contributor

Re: Review your login info and try again.

Sorry, none of these things worked.  I used my proper master password and got a message about needing an extension...which I already have!  I've used your service for at least 5 years and I need some reassurance that if I upgrade, I will have better support, and will not have to do an account recovery daily!