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New Contributor

Antivirus status not displayed

LMI.jpgSo... new issue i'm getting this screen in every pc i have under the account, it never loads the antivrus information, it doesn't matter the status, green, yellow or red.

 

Can you guys check it out??

13 REPLIES 13
LogMeIn Contributor

Re: Antivirus status not displayed

Hey Oscar,

I'll investigate within our AV team, and can you also tell me what you've done so far to troubleshoot?

 

Are all of the affected PC on the same network?

New Contributor

Re: Antivirus status not displayed

- All PCs on the same network?
No
- Troubleshoot? tried different browsers from chrome, the new edge, internet explorer

And the issue is in all of them
LogMeIn Contributor

Re: Antivirus status not displayed

Thanks.  We've identified a problem with dark mode specifically, and should have a resolution soon.  When I have confirmation of a fix I'll try to update this thread.

New Contributor

Re: Antivirus status not displayed

Ok i'll be waiting for the next update
New Contributor

Re: Antivirus status not displayed

Sooooooooooooo 20 days later and what has happened to this issue??
New Contributor

Re: Antivirus status not displayed

This doesn't appear to just be an issue with Night Theme.

logmein.JPG

Active Contributor

Re: Antivirus status not displayed

I have the same issue. There's at least one other thread about this.

LogMeIn development hasn't been very responsive about this and other glitches.

This is very anoying to say the least as I can't reset the status of some found false positives and that warning stays next to the machine.

Active Contributor

Re: Antivirus status not displayed

I would like to report that it seems they have fixed this issue.

There are even some changes to that screen with some new features, etc.

 

There's a chance the problem was caused by the developers working on that screen. If that's the case, it would be nice if LMI would notify the down time to its clients. I know there's also a change they went ahead and decided to implement the changes since something was already down. In any case, it would be nice to have a better feedback in general, after all, we're all paying customers!

 

New Contributor

Re: Antivirus status not displayed

It is nice that is working for you, but it still looks broken for me using either theme.