I am working from home and have the LogMeIn Mac client installed on my MacBook Pro. Up until this Monday (December 7th, 2020) I was able to change the color settings to HD color resolution and interact and run my remote computer with no issue. Now when I change to color option to HD, the screen goes black and all I see is the mouse. I have tried this with the LogMeIn client on multiple Mac computers and my iPhone/iPad with the same result.
I have resorted to changing the color quality to standard quality but when I do that certain applications like Adobe Photoshop and Premiere don't render properly and it is impossible to work.
Just wondering what seems to be the issue.
Thanks
Can you confirm what Mac OS and LogMeIn Pro desktop software versions are installed there?
I am running Mac OS Big Sur 11.1 and LogMeIn Client Version 4.1.7632
The host computer is running Windows 10 and LogMeIn Host software is 4.1.0.14148
OK, we should be releasing a Mac update soon that may help your visibility. I don't have the exact ETA yet, but will let you know when I hear more.