Bug connection

[ArtTechsrl]

Hello,

i have a problem. My remote desktop dosen’t work correctly.

I see all wrong (see the pic below).

What should I do? the internet speed is okay.

DOWN 6.15 UPLOAD 3.08

[AshC]

Hi @ArtTechsrl

Sorry to see that odd behavior there! 

Have you tried rebooting the host PC? 

If so, do you see the same behavior when connecting with any other devices? 

[ArtTechsrl]

Thank you for reply @AshC 

yes, i just restar the pc but the problem persists.

No, i have other 150 remote desktop but only this one give me a bug. 😔

[AshC]

In that case, I would visit the manufacturer's website to confirm the product ID and check for all available video driver updates. 

[ArtTechsrl]

Where i found the driver video? 

[AshC]

For example, some companies like Dell keep a full record of the drivers needed for their PCs on their website, where you can easily plugin (or search for) your product ID to confirm the latest available. 

[ArtTechsrl]

Now i understand. I check the pc company and I'll let you know Monday.

Thank you for the support.