cancel
Showing results for 
Search instead for 
Did you mean: 
brunolopes2
New Member

Customer service survey

Hello,

 

Today I opened a case and I would like to know if there's a customer survey after the resolution of the case. Yeah... I didn't have a good experience with an agent today. 

 

If this is the wrong place to post this, my apologies, but I couldn't find any other channel to keep the company aware of what type of support is being provided. 

3 REPLIES 3
AshC
Retired GoTo Contributor

Re: Customer service survey

Hello @brunolopes2 ,

I am sorry if your recent support experience was poor.

If you have a case that remains unresolvd, you may post that number here so that we can look into it further.

 

Also, describing your issue in detail may yield some insights through the Community here.


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
brunolopes2
New Member

Re: Customer service survey

Thanks for replying AshC,

 

Actually the case was resolved on my end. The case number is 16328093.

 

The issue is how the case was handled. Points to improvement: I would say soft skills in general. My problem could be resolved in the first call, but he insisted to send us to the support website instead of understand what we were reporting. 

 

 

AshC
Retired GoTo Contributor

Re: Customer service survey

Thanks @brunolopes2 , I will share the feedback with our support teams.


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!