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New Contributor

Hold Times....

 

I've been on hold for over 40 minutes trying to get some billing support. Seems like others have dealt with the same issue based on searching this board. Also, chat support is 'offline'. And there's no system in place to request a call back. Pretty poor experience.

 

3:30 in the afternoon on a weekday. 

4 REPLIES 4
LogMeIn Contributor

Re: Hold Times....

I apologize for the wait @sagacityit .

 

Could you please confirm what number you dialed, and any extensions / departments therein?

 

** That wait time is extremely unusual, and should never be that high.  I would try dialing back into support now.

New Contributor

Re: Hold Times....

1-866-478-1805

Then 1 for Central Support and then 3 for Billing

 

I'm at over an hour now. 

New Contributor

Re: Hold Times....

Called back in. Waited 10 minutes this time before the call was answered.


Then I learned that if you are on a Central account and you have a billing related question the support hours listed on the website don't apply. You can only get support from 7-5pm CST M-F to get support from the Sales team. 

 

So in the end I spent over an hour on hold, then called back and spent 10 minutes on hold just to be told that I had to call back Monday.

LogMeIn Contributor

Re: Hold Times....

@sagacityit  I apologize if the messaging on our support site was confusing at all.  I will work to update the expectations there.