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New Contributor

Kaspersky install failure - Error 1603

 

 We want to migrate our antivirus solution to LogMeIn - Kaspersky Endpoint Security  .

 The previous antivirus is it uninstalled from all the stations ( Windows 10 ), only Windows Defender is active .

 Even on this situation, we are getting Error 1603  on a lot of computers .

 

 Have you met this problem, and how can it be solved ?

 Where I can  see some install Logs , to check exactly whats the issue  !?

  

Kaspersky-LogMeIn-Failed Installation- Error 1603.jpg

5 REPLIES
LogMeIn Contributor

Re: Kaspersky install failure - Error 1603

@Myron  Sorry about that.  The error 1603 references several possible Windows failures, each with its own separate cause.

New Contributor

Re: Kaspersky install failure - Error 1603

OK. I am agree with this .  

Beaside this I saw the explanation from LMI :   

     https://help.logmein.com/articles/en_US/FAQ/Kaspersky-is-not-downloading-or-installing-what-can-I-do

This is very poor explanation and generalized .

 

But where we can saw some logs , to strat debugging this issue ?!

 

The PCs are with no antivirus installed, with no any malwarebytes, etc .... and still we getting this Errors .

LogMeIn Contributor

Re: Kaspersky install failure - Error 1603

@Myron  There would probably be Windows event history on the PC you are trying to install on.  We don't have logs where the initial setup has failed.

 

Have you tried granting full control to the Windows System account?

New Contributor

Re: Kaspersky install failure - Error 1603

 

     Sorry I am asking , is not very clear where to give Full Control to Windows  SYSTEM  account .

 

    There no logs related with the Kaspersky installer .

     Few logs with some Perflib and DCOM .

 

 

LogMeIn Contributor

Re: Kaspersky install failure - Error 1603

@Myron  Here's a Microsoft document referencing some more background on Account setup:  https://docs.microsoft.com/en-us/windows/desktop/ad/the-localsystem-account