This morning the Ant-Virus page of my LMI Console showed that real-time protection is not supported by the installed anti-virus software. My installed Anti-Virus software has not changed. It is Kaspersky which is bundles with LMI.
I have updated to the newest version of the LMI Agent as well as uninstalled / re-pushed Kaspersky to multiple systems and I still cannot get LMI to show real-time protection for the systems running Kaspersky. It was working fine last week so I am not sure what changed to cause this.
Anyone else getting this issue this week?
LogMeIn Version - 184.108.40.20664
Kaspersky Version - 10.2.6.3733 (mr3, mr4)
Items for review
Real-time protection is not supported by the installed anti-virus software.
Unable to check virus definition version for installed anti-virus software.
See anti-virus software support list here
Thanks for the comment NTewfik. Glad to hear it isn't just me. I submitted a ticket to support as well. Hopefully they will see this as a priority.
You're not alone in this, our organization is experiencing the same issues as well.
The client side of Kaspersky is working fine, it just seems as if the LMI Console is not reporting the status of all the clients accurately.
It's even better today! All my machines are now showing "No Anti-Virus Software Installed" and my screen is covered in red X's lol
I called thier Tech support yesterday after getting replays to my case as if they did not even read my complaint, and after the tech connect to one of our computers she siad that problem is wide spreate and they are working on fixing it, they will let me know!!