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mdrakeadmin
New Contributor

LogMeIn Security Console Won't Open

The security console won't open on any of my protected machines. This is a problem because if I run a scan from the admin portal and see threats I need to be able to go to the machine and investigate/mitigate. Has anyone else ran into this issue? I click on Security Console and I get nothing. I've reinstalled and rebooted and still get nothing.

 

This is on all my machines not just one.

6 REPLIES 6
AshC
LogMeIn Contributor

Re: LogMeIn Security Console Won't Open

@mdrakeadmin   It sounds like you're referencing the LMI Antivirus there?   The appearance of this is controlled with the local HPP Appearance setting.  HPP Preferences:  Display the LogMeIn icon in the system tray

mdrakeadmin
New Contributor

Re: LogMeIn Security Console Won't Open

Hello Ash,  I'm referencing the LogMeIn Security Console, or yes the AV console. 

 

I can get to the control panel just fine, with desktop sharing, file sharing, etc.

 

What I can't get to is the security console. It won't open at all. On any of my machines.

 

I would like to be able to access scan results and mitigation options, which is unable to me right now.

 

Any help is appreciated.

AshC
LogMeIn Contributor

Re: LogMeIn Security Console Won't Open

In order to have a local AV interface available you would need to enable Silent Mode.  In LogMeIn Central:  Antivirus > LogMeIn Antivirus policy > Extra Settings

 

Reference guide: https://support.logmeininc.com/pro/help/creating-a-policy-for-logmein-antivirus 

mdrakeadmin
New Contributor

Re: LogMeIn Security Console Won't Open

Hi Ash,

 

I can confirm that my default AV policy has silent mode enabled.

 

I can see the console on my machines but I can't open the console.

 

I checked the firewall settings and the LogMeIn client is allowed.

 

This is on all my machines I can't access the security console.

 

Thanks.

AshC
LogMeIn Contributor

Re: LogMeIn Security Console Won't Open

@mdrakeadmin  If you've confirmed the policy is in place, then please reach out to Customer Support so they can create a case for detailed examination:  https://support.logmeininc.com/central/help/how-do-i-contact-support

mdrakeadmin
New Contributor

Re: LogMeIn Security Console Won't Open

OK Ash, will do.

 

Thanks for the response.