The security console won't open on any of my protected machines. This is a problem because if I run a scan from the admin portal and see threats I need to be able to go to the machine and investigate/mitigate. Has anyone else ran into this issue? I click on Security Console and I get nothing. I've reinstalled and rebooted and still get nothing.
This is on all my machines not just one.
@mdrakeadmin It sounds like you're referencing the LMI Antivirus there? The appearance of this is controlled with the local HPP Appearance setting. HPP Preferences: Display the LogMeIn icon in the system tray
Hello Ash, I'm referencing the LogMeIn Security Console, or yes the AV console.
I can get to the control panel just fine, with desktop sharing, file sharing, etc.
What I can't get to is the security console. It won't open at all. On any of my machines.
I would like to be able to access scan results and mitigation options, which is unable to me right now.
Any help is appreciated.
In order to have a local AV interface available you would need to enable Silent Mode. In LogMeIn Central: Antivirus > LogMeIn Antivirus policy > Extra Settings
I can confirm that my default AV policy has silent mode enabled.
I can see the console on my machines but I can't open the console.
I checked the firewall settings and the LogMeIn client is allowed.
This is on all my machines I can't access the security console.
@mdrakeadmin If you've confirmed the policy is in place, then please reach out to Customer Support so they can create a case for detailed examination: https://support.logmeininc.com/central/help/how-do-i-contact-support