Problem on Subscription

[kpwdoc]

When my colleague register the hamachi he uses a wrong email address during purchases.

We tried to change the email address it is successful. However, when I edit my subscription. The change subscription is not showing. It agains asked ask either to use Free, Use Standard and Use Premium.

We already paid the standard subscription but we can't select it.

Please advise.

[AshC · Accepted solution]

Hi @kpwdoc

If your problem persists, please file a billing case for Customer Support to investigate internally:  https://support.logmeininc.com/central/help/how-do-i-contact-support

[kpwdoc]

Thank you so much.

@AshC 

[CabalRose]

Hi, I am having the same issue. tried to contact however, there is no answer from the support. do contact me using email, i am from Malaysia. thank you in advance

[AshC]

@CabalRose  If you filed your case request using the link referenced above, and have not heard back from Support in several days, please post the case number here so I may investigate internally.

Thank you.