Re: Removing Seats to my Subscription

Matty31 · ‎01-06-2020

Hi I have a simple question. I want to downgrade my subscription from 250 computers to 100 computers. I have called but have been on hold for over an hour twice.

What can I do to do this simple change?

GlennD · ‎01-06-2020

Hi @Matty31

I apologize for the longer than usual hold times, our Sales team is offsite at a conference this week so Support is assisting with Sales calls. I would recommend opening a ticket for this request https://support.logmeininc.com/central/help/how-do-i-contact-support

Glenn is a member of the GoTo Community Care Team.

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Matty31 · ‎01-07-2020

Thanks I sent in a ticket.