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JeanneO
New Member

Re: Screen Blanking not working with Windows 10 2004

Has this issue been resolved?  My screen blanking is still not working.

PPalette
Active Contributor

Re: Screen Blanking not working with Windows 10 2004

Great Question!

Since they have not set this as a priority for their clients, we have decided to move away from their service and took other action to ensure privacy.  I cannot have my screen on at HQ as I do some very confidential tasks.  We will be cancelling our logmein subscription within a few weeks. 

 

ISHelpdesk
New Contributor

Re: Screen Blanking not working with Windows 10 2004

Funny, I now have a user that somehow got updated to 20H2 from 1909.  Before that her screen blanking issue appeared.  I fixed it by reinstalling LogMeIn on her machine, but since the fix.  Her machine updated.  Now when she remotes in via LogMeIn.  She receives a message that says Microsoft is causing her screen blanking not to work.

bpritch
Active Contributor

Re: Screen Blanking not working after Windows 10 2004

I just upgraded to Version 4.1.14344 and it is now working on Windows 10 v20H2. 

tabakdds
Active Contributor

Re: Screen Blanking not working after Windows 10 2004

Yes, the blanking of the screen is working But the mouse cursor is not working properly. The mouse looks like it’s “trails”. Does anyone else have this issue or know how to fix it?
Side note - I have 2 monitors attached
Thank you in advance
bpritch
Active Contributor

Re: Screen Blanking not working after Windows 10 2004

Yes, my mouse pointer is doin the same. I can deal with that issue if the screen is now blank.
PPalette
Active Contributor

Re: Screen Blanking not working after Windows 10 2004

so upgrade on the host computer?  

 

GregErnest
New Contributor

Re: Screen Blanking not working after Windows 10 2004

Where can I find the update installation program?

bpritch
Active Contributor

Re: Screen Blanking not working after Windows 10 2004

Yes. I simply did the install over the old version and it worked.
bpritch
Active Contributor

Re: Screen Blanking not working after Windows 10 2004

Log into your account and download a new client package.