we have hundreds of LogMeIn PCs to access. We have 2 or 3 that we are unable to connect with. IT will popup the remote screen but then disconnect shortly or upon first click on the remote screen. I found this error in the logs --error during copying settings from HKCU to HKLM. We have removed and reinstalled multiple times but results are always the same. I know that 2 of the systems are Lenovo's running Win7 embedded. Most all systems we access are running thsi exact same setup with no issues.
Solved! Go to Solution.
RPC was not running - started that through the Computer mgmt portion of logmein and set to Automatic
then in the CMD prompt
netsh winsock reset
restarted the computer and then I was able to get in
This is happening to ours too and is random. We have over 500 computers....
@kpicciotti @awilmesradsourc I apologize for the difficulties you've been encountering lately.
The message error during copying settings is not an end-all-be-all, but could lead us in the right direction of the cause. If you can check the C:\ProgramData\LogMeIn\Dumps folder, and the Windows Event Viewer, these would have more valuable information within...
RPC was not running - started that through the Computer mgmt portion of logmein and set to Automatic
then in the CMD prompt
netsh winsock reset
restarted the computer and then I was able to get in