firewall problem

[Karine1]

We cann't use logmen anymore because our client has installed a firewall. The following url's are in the list. Why cann't we log in?

Important: For information about SaaS products offered by GetGo, Inc., a subsidiary of LogMeIn, Inc., visit this page.

• *.logmein.com, *.logmein.eu –  LogMeIn's main site
• *.logmeinusercontent.com and *.browse.logmeinusercontent.com –  For files stored and shared using the LogMeIn Pro Files feature
• *.logmeinrescue.com, *.logmeinrescue.eu – Powers the LogMeIn Rescue service
• *.logmeinrescue-enterprise.com – Powers account-specific Rescue features (should only be whitelisted by enterprise accounts)
• *.logmein-gateway.com – Part of the LogMeIn Rescue service
• *.accounts.logme.in – Site allowing login to LogMeIn services
• *.hamachi.cc – Powers the LogMeIn Hamachi service
• *.internap.net –   Powers updates to multiple LogMeIn products
• *.internapcdn.net – Powers updates to multiple LogMeIn products
• *.LogMeIn123.com, *.LogMeIn123.eu – Site used to connect to a LogMeIn Rescue technician
• *.123rescue.com – Site used to connect to a LogMeIn Rescue technician
• *.support.me – Site used to connect to a LogMeIn Rescue technician
• *.join.me – LogMeIn's screen sharing service
• *.boldchat.com, *bold360.com – LogMeIn's service for adding chat to websites
• *.logmeininc.com –  LogMeIn's corporate website
• *.meldium.com – LogMeIn's team password management offering 
• *.lastpass.com, *.lastpass.eu – LogMeIn's leading password management solution for personal and enterprise use

[GlennD]

Hi @Karine1 

Can you provide some more details about the firewall your client has introduced? Is it a simple software firewall on their computer(s) or something more serious?