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New Contributor

how does logme in checks which driver version is missing??

I'm getting a driver update available in the console 

Intel Corporation - Display - 2/28/2018 12:00:00 AM - 23.20.16.4973

but the laptop already has a newer driver

I have already tried uninstalling that driver and running windows update = newest driver

Uninstalling logme in, pass ccleaner, reboot, then reinstall logme in = still getting that update as missing.

 

Any advice how to solve it???

8 REPLIES 8
LogMeIn Contributor

Re: how does logme in checks which driver version is missing??

Central will only show applicable updates that the local windows update agent reports are available.  Is it possible that older versions are being shown because that updated was skipped along the way?

New Contributor

Re: how does logme in checks which driver version is missing??

so im gonna get stuck with that report sating that im missing the driver because windows update went stright to a newer version

LogMeIn Contributor

Re: how does logme in checks which driver version is missing??

@oscarwingartz  If you are noticing that a 'skipped' update is causing the reporting to be off target, we can certainly investigate possible resolutions with you.

New Contributor

Re: how does logme in checks which driver version is missing??

Nope it's not a skipped since it was delivered via windows update, from a fresh install
LogMeIn Contributor

Re: how does logme in checks which driver version is missing??

Are there specific commonalities like OS version, manufacturer, or start date that these PCs have in common?

New Contributor

Re: how does logme in checks which driver version is missing??

yep they do, all of those laptops have windows 10 enterprise, all are lenovo but not the same models and start date it's the uncommon thing
LogMeIn Contributor

Re: how does logme in checks which driver version is missing??

I've checked for similar cases on this issue, but don't have any other customer reports like it lately.  Would you be able to create a case with Customer Support when you have one of the affected PCs avaiable to troubleshoot?

New Contributor

Re: how does logme in checks which driver version is missing??

sure will contact