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Can't connect with friend

I'm having issues connecting with a friend through the server.

My summary:

 

 

Summary report
------------------------

Test name: Peer Result: [RED] -> Problems found
Details:

Tunnel:
VPN domain's tap device is down

Local results:
Adapter configuration:
Cannot get adapter config
Traffic test: Cannot complete test
Peer results: [226-648-197]
Adapter configuration: OK
Traffic test: Inbound traffic blocked, check firewall settings

---------------------------------------------

 

 

 Their summary:

 

 

Summary report

------------------------

Test name: Peer Result: [RED] -> Problems found

Details: Tunnel: OK

Local results:

Adapter configuration: OK

Traffic test: Inbound traffic blocked, check firewall settings

Peer results: [225-050-189]

Adapter configuration: Cannot get adapter config Traffic test: Cannot complete test

---------------------------------------------

 

We have tried turning off our firewalls and also making an exception for Hamachi but nothing has worked.